Wed.Feb 22, 2023

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Market segmentation essential for total revenue management

eHotelier

Here are recommendations to help hotels effectively implement total revenue management using market segmentation strategies to improve their overall performance and maximize their revenue and profitability.

Marketing 306
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Nomad Group’s Beau Bar opens tomorrow in Surry Hills

Hospitality Magazine

The second installment of Nomad Group’s Beau concept will open its doors on Reservoir Street in Sydney’s Surry Hills this Friday. Manoosh-centric eatery Beau and Dough launched in early February, with Beau Bar honing in on seafood over ice and a wine-centric beverage program. “The Beau approach is elegant, refined and relaxed dining, embracing our city fringe and neighbourhood location,” says Rebecca Yazbek, co-owner and creative director.

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Top Restaurant Hiring Tips

Modern Restaurant Management

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now? What are the biggest pain points and have they changed due to the pandemic?

Training 204
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Maurice Terzini on the new Icebergs

Hospitality Magazine

How would you describe the 2023 Icebergs experience? We have worked very hard to maintain the DNA [through] some additions as well as restoring what was broken. The product at Icebergs was not broken, but we needed to attend to the elements in the venue that needed restoring. The experience has perhaps in a way become truer to the original vision: an invisible restaurant … almost like a private beach house for guests to feel something special.

Magazine 246
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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The Future Of The Hospitality Industry: 7 Key Trends

MEWS

The future of the hospitality industry is something we all contemplate three years after a global pandemic struck, changing the way we travel and the way we live. We’ve all had to adapt to this new reality, showing that resilience is without a doubt in our DNA. At the heart of this resilience is innovation and technology, which helps us better face these changes and to help us prepare for the future.

Article 130

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Hotel Guest Feedback | Best strategies and tools

MEWS

Having a guest feedback system in place is crucial for your hotel and for your guests. For you, feedback can provide a pulse on how well your hotel is performing so you can make informed decisions and improvements. For guests, a feedback system encourages satisfaction and loyalty. Giving guests control over their experience is key to boosting satisfaction during their whole stay.

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Belles Hot Chicken announce Sydney restaurant

Hospitality Magazine

Opening on 3 March in Circular Quay, it’ll be the brand’s first restaurant-style venue combining the feel of a dedicated chicken joint with a local diner offering. Expect all of the Belles’ favourites, including wings, drumsticks, tenders and buffalo cauliflower alongside Nashville-style chicken sandwiches and share platters. Drinks wise, Belles Original Drought will on pour alongside canned cocktails by Baba’s Place and a selection of champagne and spirits.

Training 130
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Franck Droin appointed General Manager of Mandarin Oriental, Macau

eHotelier

Mandarin Oriental Hotel Group is delighted to announce the new appointment of Franck Droin as General Manager of Mandarin Oriental, Macau. In his new position, Franck will oversee day-to-day hotel operations, leading the team in delivering operational excellence and innovative guest experiences.

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Fair Work compliance blitz hits Perth

Hospitality Magazine

Fair Ombudsman inspectors will visit Perth eateries this week to undertake compliance checks to ensure workers are receiving the correct entitlements. A total of 50 businesses will be investigated across Belmont, Victoria Park and East Victoria Park, with inspectors speaking with business owners and employees. Inspectors are on alert for breaches including inaccurate record-keeping, low flat rates, unpaid work, unpaid penalty rates, late payments and failure to provide pay slips.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Baglioni Hotels and Resorts launches latest Hotel in Milan

eHotelier

Baglioni Hotels & Resorts has officially opened its latest Milanese hotel, Casa Baglioni, in the design district of Brera - an area known as the 'artists’ district' for its timeless charm and considered the most beautiful in Milan. With spaces that draw inspiration from the art and design world of 1960s Milan, the hotel is a stone’s throw from the city’s best luxury boutiques, art galleries, antique markets and chic cocktail bars.

Marketing 130
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Embedding responsible innovation: How SAS is leading the charge in ethical technology

SAS

Responsible innovation is critical because technology does not exist in a vacuum. It affects us all in unexpected ways. We know analytics has an undeniable impact on society. For example, analytics can help hospitals manage their inventories for essential items like wheelchairs and bladder scanners, help sports teams curate a [.

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ROOST apartment hotels expand to Baltimore

eHotelier

Today, the Baltimore Peninsula development team, led by MAG Partners and MacFarlane Partners, and Method Co., the nationally-acclaimed development and design company rooted in hospitality, announced plans for a new design-centric, 81-room ROOST Apartment Hotel, the concept known for bridging the boutique hotel experience with apartment-style living.

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5 Maintenance Tips for Your Restaurant’s Website

Restaurant Engine

Update your content regularly to encourage repeat website visits. According to experts, nearly 80% of people will visit a restaurant’s website before dining in or taking out food. That’s a large majority of your customers. This is one of the many reasons your website is the centerpiece of your marketing efforts. Because of this, it’s basically the open door to your restaurant and your menu.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Global searches for ‘American holidays 2023’ soar

eHotelier

The United States is one of the world’s most diverse countries, and there are many fantastic places to visit. The country offers a varied range of landscapes and cultural places to explore, including alpine peaks, vast deserts, tropical beaches, and vibrant cities. But which American states are the most popular to travel to?

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Twenty Four Seven Hotels promotes Hawkins-Vogel to COO

Hotel Business

Third-party hotel management company Twenty Four Seven Hotels has promoted Amanda Hawkins-Vogel to the newly created role of COO. She will provide strategic guidance to all departments supporting the daily operations. “We truly have a best-in-class team, and with the inception of the COO role, we are going into 2023 the strongest we have ever been,” said David Wani, CEO, Twenty Four Seven Hotels.

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Mills James growth shows ‘Meetings Business is Back!’

eHotelier

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

Concierge 130
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Marriott to combat online child sexual abuse material

Hotel Business

Marriott International has joined forces with U.K.-based nonprofit Internet Watch Foundation (IWF) to combat online child exploitation by using technology solutions to restrict guest network access to websites with child sexual abuse materials (CSAM) in its hotels. The collaboration will be the first of its kind for the hotel industry, according to Marriott, and marks the next step in the hotel company’s commitment to addressing a critical human rights issue for the industry.

Training 105
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Ryan Duffy appointed as Director of Sales and Marketing at Watermark Beach Resort

eHotelier

The team at Watermark Beach Resort is thrilled to announce Ryan Duffy as the director of sales and marketing, effective immediately.

Marketing 130
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The bright future of sustainable tourism

Hotel Owner

The United Nations’ World Tourism Organisation (UNWTO) defines sustainable tourism as “Tourism that takes full account of its current and future economic, social and environmental impacts, addressing the needs of visitors, the industry, the environment, and host communities.” It is a vision of a better tourism industry, with sustainability as a core value that underpins all businesses, with courageous leaders who use the power of business to achieve the UN Sustainable Development Goals (SDGs),

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Olive Oil Is Jumping the Shark

EATER

The Oleato line of drinks. | Starbucks Starbucks is introducing a line of olive oil-infused drinks, taking olive oil from ingredient to flavor For all its problems, there is perhaps no better bellwether of trends than Starbucks. It’s where pistachio is popping off , where cake pops came to the masses, and of course where PSL continues its reign. Now, Starbucks has introduced a drink featuring a flavor that’s been on the rise elsewhere, auguring our culinary future.

Marketing 100
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Northcote appoints Liam Rogers as head chef

Hotel Owner

Michelin-starred hotel restaurant Northcote has appointed Liam Rogers as head chef, following the departure of Danny Young. Rogers will be working under Lisa Goodwin-Allen and will head up the kitchen at the 26-room hotel, which hosts the yearly Obsession food festival. In the past, Rogers held the positions of sous chef at the two-Michelin-starred Restaurant Sat Bains in Nottingham and chef de partie at the two-Michelin-starred Restaurant Andrew Fairlie at Gleneagles in Scotland.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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SiteMinder: Traveler confidence surges post-pandemic

Hotel Business

New analysis of more than 100 million reservations from SiteMinder, an open hotel commerce platform, reveals global traveler confidence is reaching new heights post-pandemic, with booking behavior trends from 2022 showing decreasing cancellation rates and increasing booking lead times, even with rising hotel room prices across key travel destinations.

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The Pride of Britain: Showcasing independent British hotels

Hotel Owner

The PoB Hotels collection has undergone a major rebranding process. Formerly known as the Pride of Britain Hotels the collection has taken a jump into the modern day. POB Hotels now encompassed “relaxed, modern luxury” showcases a range of independent hotels dotted around the British Isles which keep inspiring guests to discover new hotel experiences.

Marketing 105
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Marriott Opens 100th Element Hotel, a Dual-Branded Property in Salt Lake City

Lodging Magazine

Element Hotels and Le Méridien Hotels & Resorts with The Ritchie Group and Garn Development announced the opening of Le Méridien Salt Lake City Downtown and Element Salt Lake City Downtown. The dual-branded property commemorates Element’s 100th global opening and its first in Salt Lake City, complementing its location in Moab, Utah. The property also marks the first Le Méridien in Utah and the first hotel with a rooftop bar in the market.

Magazine 103
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All the Mall Food Smells, Ranked

EATER

Pablo Espinosa Gutiérrez Strip away any nostalgic feelings about mall food, and what you’re left with is just… an overwhelming collection of scents. Here, we rank them. In 1995, Barbie had a food court. The neon pink and teal set came with mini plastic lunch trays, which you could adorn with burgers, pizza, and soft serve ice cream. Barbie, I remember, was one of my earliest keys to the world outside of my own.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.