Horizon Hospitality

JANUARY 12, 2023

A career in hotels tends to come with frequent promotions, property transfers, ownership changes, or company changes. With these changes often come interviews. Meaning most hotel managers are well-versed in not only conducting interviews but also being interviewed themselves. But even the most seasoned hotel leader needs to anticipate and prepare for interview questions that dig deeper than the experiences on a resume.

Communication 238

Communication Presentation 238

Modern Restaurant Management

JANUARY 12, 2023

It’s January, which means restaurant operators and managers have been juggling busy holiday crowds for breakfast, lunch and dinner while also planning the employee party that typically occurs this month. With restaurant employees putting so much care into every plate and table while their patrons leisurely embrace the holiday spirit, these parties are an opportunity to truly return that hospitality to those who make it so special for guests the rest of the year.

Budgeting 166

Budgeting Scheduling Events 166

Boutique Hotel News

JANUARY 12, 2023

US: AKA has announced the opening of Hotel AKA Boston Common, housed in the former Kimpton Nine Zero. The acquisition of the property is a result of a joint venture between AKA and Electra America Hospitality Group (EAHG) and marks EAHG’s seventh property. In August last year, EAHG acquired and converted the 225-room Loews Boston Hotel into the Hotel AKA Back Bay, marking AKA’s entry into New England.

Events 130

Events Marketing 130

MEWS

JANUARY 12, 2023

Facial recognition in hotels is an excellent way of personalizing the guest experience. In an age where personalization is everything, using technology to streamline services is fundamental. Post-pandemic, the use of this technology can reduce touch points throughout the hotel experience, helping to establish trust and confidence in your hotel brand.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Boutique Hotel News

JANUARY 12, 2023

Worldwide: Guest loyalty technology platform Cendyn has named Jack Blaha as its CEO. Blaha has worked with several technology companies including Lone Wolf Technologies, PeopleAdmin, Aptean and more. He joins Cendyn most recently from Khoros where he also served as chief executive officer. Cendyn appoints Blaha following a year of mergers and acquisitions.

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Book Marketing 130

Boutique Hotel News

JANUARY 12, 2023

Norway: Launching in April 2023, Villa Inkognito will open next door to Sommerro in the centre of Frogner in Oslo’s West End. Villa Inkognito will be housed in a former private residence, which was originally built in 1870 as an office space for Oslo Lysverker administration, the city’s original electrical company. In 1980 the building was occupied by the Algerian embassy. .

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Book Events 130

PhocusWire

JANUARY 12, 2023

Industry leaders from Booking.com, Expedia Group, Hopper and more weigh in on the topic of what ChatGPT might mean for their internal operators and for travelers.

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Lodging Magazine

JANUARY 12, 2023

Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of Canada’s largest hotel brands, recently announced that it has acquired a master franchise agreement inclusive of all existing franchised hotels from Coast Hotels USA, LLC. Operating as Coast Hotels USA, Inc., the company aims to achieve significant growth through a combination of new franchise and hotel management contracts, mergers, and acquisitions, along with the purchase of hotel real estate, particularly [&#

Magazine 109

Magazine 109

Hotel Business

JANUARY 12, 2023

Sonesta International Hotels Corporation has expanded its global development strategy to include The James brand as part of the Sonesta Franchise portfolio in the U.S. and in Latin America, offering franchisees a high-end lifestyle option in top urban and resort destination markets. The rights to The James brand were added to the Sonesta portfolio of hotels when the company purchased four hotels in April 2022 in its return to New York City. “We have pretty clean lines up and down the food

Catering 105

Catering Marketing 105

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Hotel Owner

JANUARY 12, 2023

Hyatt Hotels has today (12 January) announced the opening of Hyatt Regency London Albert Embankment, a 142-room hotel that marks the eighth Hyatt-branded property in London. . The hotel is located by the river within close proximity to the city’s tourist attractions, as it is a five minute walk from Westminster. A walk along the River Thames from the hotel leads to the South Bank, while the nearby Vauxhall Station provides direct access to many of the city’s major travel hubs.

Marketing 105

Marketing 105

eHotelier

JANUARY 12, 2023

hotelkit ranks first in all nominated categories once again.

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Maintenance Housekeeping 130

Hotel Owner

JANUARY 12, 2023

The Belfry Hotel and Resort has signed the Hoteliers’ Charter as part of its commitment to recruiting and retaining both up-and-coming and current hospitality talent. . The Charter, which launched in 2020, aims to raise the profile of the hospitality industry and advocate working in hotels as a long-term career choice. . By signing the Charter, The Belfry will support 10 commitments, including agreeing to develop and mentor employees while positioning hotel roles as careers; supporting the ambi

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Lodging Magazine

JANUARY 12, 2023

DALLAS—G6 Hospitality LLC, the parent company of Motel 6 and Studio 6 brands in the United States and Canada, announced that Julie Arrowsmith, president and chief financial officer of G6, has been appointed president and interim CEO. Rob Palleschi will step down as the company’s CEO, effective January 12, as he transitions to the position of CEO of American Campus Communities.

Magazine 104

Magazine 104

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Hotel Owner

JANUARY 12, 2023

Celtic Manor resort in Wales has completed a £600k refurbishment of its gym, including the purchase of state-of-the-art technology. The resort has introduced brand new Technogym equipment in each of its three health clubs; The Forum in the Resort Hotel, Dylans at Celtic Manor Golf Club, and Springs at Coldra Court Hotel. The new equipment includes Technogym Skill Bike, Skill Row and Skill Run machines as well as equipment from the Technogym bio strength range.

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SAS

JANUARY 12, 2023

The past few years have been ripe with uncertainty, further proving the necessity of resilience across industries. While the hospitality sector has faced significant disruption over the last two years, it also faces several new opportunities. Consumers are turning their focus to self-improvement. Wellness trends continue to grow in popularity. [.]. 3 ways the hospitality industry can prevail over post-pandemic disruption was published on SAS Voices by Chris Knothe.

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Hotel Owner

JANUARY 12, 2023

The Inn Collection Group has hailed a “successful end to a year” of sustained growth in 2022 as it reported strong occupancy rates over the Christmas and New Year period. The Newcastle-based company said it enjoyed “bumper bookings” during the festive break with 82% of available rooms booked up by guests getting away across the north of England and North Wales.

Document 105

Document Book Presentation 105

Lodging Magazine

JANUARY 12, 2023

ARLINGTON, Virginia—Knowland released its final U.S. monthly meetings and events data benchmarked against 2019, reporting December 2022 achieved 103.1 percent of December 2019 volume, exceeding monthly pre-pandemic levels for the second month in a row. Knowland began tracking and releasing monthly group recovery data in October 2020 to inform the industry as hoteliers and event planners began to look toward recovery efforts.

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Events Magazine Information Marketing 97

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Fast Casual

JANUARY 12, 2023

"Since 2017, our average unit volumes have increased more than five-fold from less than $700,000 to almost $3.5 million," said Ralph Bower, CEO of The Melt, based in California.

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Revenue Hub

JANUARY 12, 2023

Global hotel technology giant, STAAH, today unveiled the list of distribution channels that brought the highest booking revenue to hotels in 2022. NB: This is an article from STAAH. Major players Booking.com, Agoda and Traveloka top the global list at positions one, two and three respectively. Airbnb continues to perform as a popular choice as more traditional hotel businesses adopting the channel over recent years, signifying the continued convergence of the hotel and short-term rental industri

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Book Article Pricing 97

Revfine

JANUARY 12, 2023

Hoteliers and restaurateurs are constantly looking for ways to improve their guest experiences. Why? They want to provide guests with a memorable dining experience, and they want to ensure that they get repeat visitors. And guess what? The F&B data they've automatically collected from their POS system or advanced reservation platform is key in improving.

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POS Systems Reservations Marketing 95

Revenue Hub

JANUARY 12, 2023

Understanding the right mix of direct channels like your hotel’s website or call center, and indirect channels like online travel agencies (OTAs) and Global Distribution Systems (GDSs) as well as travel wholesalers and tour operators will make a huge difference on your hotel’s bottom line. NB: This is an article from Mews. That being said, there is no one perfect mix.

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Book Article Budgeting Information 87

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

PhocusWire

JANUARY 12, 2023

Amtrav’s Jeff Klee and Tripkicks’ Jeff Berk discuss where they see opportunities to enhance the business travel experience through new strategies and new technology.

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Boutique Hotelier

JANUARY 12, 2023

Restaurant Andrew Fairlie, based at the five-star Gleneagles resort in Perthshire, Scotland, has claimed the number one spot in Harden’s Top 100 Best UK Restaurants, an influential guide which ranks the UK’s best dining destinations. The 32nd edition of the guide is based on 30,000 reports from a survey of 3,000 diners. Restaurants at all price levels are listed: from street food vendors to fine-dining haunts, with 2,800 restaurants listed in total.

Pricing 87

Pricing 87

Hotelogix

JANUARY 12, 2023

Marketing 130

Marketing 130

Lodging Magazine

JANUARY 12, 2023

HENDERSONVILLE, Tennessee—Reflecting post-holiday seasonality and an unfavorable calendar shift, U.S. hotel performance fell from the previous week and showed weakened comparisons against 2019, according to STR’s latest data through January 7, 2023. U.S. Hotel Performance January 1-7, 2023 Percentage change from comparable week in 2019: Occupancy: 47.2 percent (down 11.5 percent) ADR: $142.82 (up 11.2 percent) RevPAR: $67.40 (down 1.5 percent) The comparable week in 2019 (January 6-12) was

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Magazine Marketing 67

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.