Sat.Apr 15, 2023

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Snapshots From the Show: AAHOACON 2023 Mixes Business and Entertainment

Lodging Magazine

At the AAHOACON 2023 tradeshow at the Los Angeles Convention Center in Los Angeles, California, conference attendees were treated to live music, as well as general sessions that provided value to the overall conference. The over 8,000 attendees both connected for entertainment and did business on the tradeshow floor. Below are some snapshots from LODGING‘s time during the second day of the show.

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NOTHING LIKE SAXON TIMES

Mary Gostelow

Eternal elegance never goes out of style. Think lazy loungers poolside, guys in Panama hats, loose natural-fabric gear and batik scarves thrown around necks. Girls in non-descript colours, Isadora Duncan scarves. Beef Wellington and Crepe Suzette, above. Girlahead is building up a collection of relevant properties – THE CHEDI MUSCAT, CAPELLA SINGAPORE and now THE SAXON JOHANNESBURG.

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How online reviews shape your hotel’s guest experience?

STAAH

Online reviews provide a crucial lens to help you see your property’s experience through a guest’s eyes. First, let’s understand what guest experience is. Guest experience is the cumulative impact of all interactions and experiences between your property and a guest, at every touchpoint across the whole guest journey. This includes your presence (or lack of) on distribution channels, your website through to your front desk, interactions with housekeeping, your amenities and even communications a