eHotelier

JANUARY 27, 2023

Revenue management isn’t siloed, it needs to look at data across departments and understands the context for those numbers.

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Modern Restaurant Management

JANUARY 27, 2023

Having a passion for food isn’t enough to run a restaurant. It takes a lot to become an entrepreneur including learning actively from mistakes, understanding operations, and managing finances. A business plan is necessary to clarify everything in the beginning. Many entrepreneurs who are new to the business might not consider issues like cash availability, inventory costs, and overhead costs.

Strategic Planning 177

Strategic Planning Document Presentation 177

MEWS

JANUARY 27, 2023

How was 2022 for you? Are you happy with your property’s performance? Sometimes it can be tricky to answer this question without wider context; specifically, wouldn’t it be great to see how your property performed compared to the industry average?

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Boutique Hotel News

JANUARY 27, 2023

USA: Aspen Skiing Company has rebranded its hospitality division, formerly The Little Nell Hotel Group, to Aspen Hospitality. Three years ago, Aspen Skiing Company (also known as Aspen Snowmass), introduced its hospitality division The Little Nell Hotel Group, which encompassed two hotel brands: The Little Nell and Limelight Hotels. The current portfolio of owned and operated hotels are located in mountain resort communities with plans to expand into urban and resort communities.

Marketing 130

Marketing 130

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Hotelogix

JANUARY 27, 2023

The post 5 Ways You Can Enhance Guest Experience with a Hotel Housekeeping Management System appeared first on Hotelogix.

Housekeeping 130

Housekeeping Reservations Property Management Book 130

Travel Pulse Hotels

JANUARY 27, 2023

The Dominican Republic’s distinguished Casa de Campo Resort & Villas announced its brand-new spa and wellness center will open this spring following a $25 million investment.

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Boutique Hotel News

JANUARY 27, 2023

USA: Virtual reception app Virdee has partnered with dynamic mapping and navigation provider MapsPeople, to offer guests an interactive hotel experience. By combining MapsPeople’s indoor navigation platform, MapsIndoors, with Virdee’s mobile reception app, guests can navigate a hotel including amenities, services, and book locations directly on a property map.

Book 130

Book Marketing 130

Hotel Business

JANUARY 27, 2023

Market intelligence and analytics firm Kalibri Labs has named former Hotel Effectiveness executives Del Ross and Dennis Shaw to the roles of COO and CFO, respectively. Chris Wood has also joined the executive team as chief technology officer. “We are working to support the industry by developing the emerging discipline of commercial strategy to enhance our client’s proactive pursuit of higher profit contributions,” said Cindy Estis Green, CEO/cofounder.

Budgeting 105

Budgeting Information Brand Management Marketing 105

Boutique Hotel News

JANUARY 27, 2023

USA: Pendry Hotels & Resorts has announced the appointment of David Hoffman as general manager of Pendry Newport Beach, scheduled to open in summer 2023. Hoffman will oversee all daily operations of the hotel in Newport Beach, California. He has 30 years of luxury hospitality experience, including 20 years at Montage International – a management company which oversees the Pendry and Montage hotel brands.

Scheduling 130

Scheduling Events 130

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Hotel Owner

JANUARY 27, 2023

Hotel and leisure group Manorview has shared a total of £162,479 amongst every team member who has worked there for 12 months or longer, and marked the event with a team-party at Glasgow venue SWG3. It revealed a total of 389 employees will benefit from their Heartcount Profit Share Scheme, which sees the business take 10% of net profits and share it equally with qualifying team members.

Housekeeping 105

Housekeeping Events 105

Boutique Hotel News

JANUARY 27, 2023

France: Hospitality group Evok Collection has appointed Alessandro Caristo as the general manager of Nolinski Venezia, which is due to open in summer this year. Caristo has almost 35 years of experience working across four and five star hotels. Following his diploma from the hotel school of Stresa and Milan, Caristo began his career in London before moving to Switzerland and then Italy.

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Hotel Owner

JANUARY 27, 2023

Luxury Lake District Hotel and Spa, Armathwaite Hall has seen a £5m increase in turnover for the 12 months ended 21 March, 2022, up from the £2.7m reported the prior year. As well as a “record-breaking” turnover, the group also reported its pre-tax profits rose from £523,479 to £2.2m over the same period. Hospitality turnover increased from £1.9m to £5m in the year while spa sales increased from £187,163 to £813,449.

Marketing 105

Marketing 105

Boutique Hotel News

JANUARY 27, 2023

UK: The Destination by Hyatt brand has arrived in the UK with the addition of SCHLOSS Roxburghe, a five-star hotel in Kelso, Scotland. SCHLOSS Roxburghe is a historic estate which has recently gone through a transformation. Formerly owned by the Duke of Roxburghe, the completed hotel now offers a total of 78 rooms and suites as well as 12 two-bedroom cottages, 20 guestrooms and suites within the historic manor house and 58 guestrooms within The Estate House.

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Hotel Owner

JANUARY 27, 2023

Daish Holidays has announced that it has seen a 44% increase in January bookings compared with the same period last year. This comes after the group had a record breaking Christmas period where hotel occupancy was up 21% compared with 2021. Figures released by Daish’s Holidays support a recent survey from GoCompare stating that the percentage of people who will choose a staycation in 2023 has more than tripled.

Book 105

Book Travel and Tourism Pricing 105

Hotel Business

JANUARY 27, 2023

IHG Hotels & Resorts (IHG) recently celebrated the topping of of the forthcoming InterContinental Hotels & Resorts luxury hotel in Bellevue, WA. The hotel, which broke ground in January 2020, will mark the IHG Luxury & Lifestyle Collection brand’s Pacific Northwest debut upon its projected fourth-quarter opening. Featuring 208 rooms, InterContinental Hotel – Bellevue at the Avenue will occupy nine floors of a 26-story tower within the Avenue mixed-use complex in Bellevue’s retail and

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105

Lodging Magazine

JANUARY 27, 2023

Several hotel management, development, and brand executives touted the progress of women and minorities within the hotel ownership ranks over the last few years, while collectively acknowledging there is still room for further progress and growth. Speaking earlier this week at ALIS (Americas Lodging Investment Summit) on a panel discussion entitled “Forward @ ALIS: Advancing Women & Minorities In Hotel Ownership,” the panelists elaborated on some of the obstacles these groups have had to ove

Magazine 104

Magazine Events 104

Revfine

JANUARY 27, 2023

Travelers looking to book their holidays spend countless hours researching locations, transportation methods, itineraries, and accommodation options. Especially when booking a hotel, they're faced with a large variety of choices—and they will choose the one they resonate with best. You need to differentiate yourself from the crowd and ensure you are the top choice for The post 6 Ways Hoteliers Can Offer a Personalized Digital Guest Experience appeared first on Revfine.com.

Book 99

Book Marketing 99

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hotel Owner

JANUARY 27, 2023

Savills advised on 43% of total hotel investment volumes in the South West during 2022, which represents a 30.4% increase compared to the previous year. Domestic buyers also represented approximately 66% of transaction volumes, with the remaining 34% comprising international buyers in 2022. According to Savills, hotel transaction volumes in that region totalled around £166.2m across 23 transactions.

Budgeting 98

Budgeting Marketing 98

Hotelogix

JANUARY 27, 2023

Housekeeping 162

Housekeeping Reservations Property Management Book 162

EATER

JANUARY 27, 2023

Illustrations by Marianna Fierro Marianna Fierro went from website and graphic designer to in-demand illustrator and merch creator In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Today’s installment: Marianna Fierro. It makes sense that Marianna Fierro loves food.

Definition 85

Definition Training Marketing 85

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. In 2023, hotels need to use email marketing to stay competitive and relevant.

Marketing 82

Marketing Guest Satisfaction Property Management Article 82

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

PhocusWire

JANUARY 27, 2023

Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues.

Customer Service 79

Customer Service Communication Book 79

Revenue Hub

JANUARY 27, 2023

A hotel booking engine is a specialized type of booking engine that is designed specifically for the hotel industry. NB: This is an article from RateGain It allows customers to search for and book rooms at hotels directly through a hotel’s website or mobile app. The hotel booking engine typically allows customers to search for available rooms based on various criteria, such as date of stay, number of guests, room type, and price.

Book 81

Book Reservations Information Article 81

PhocusWire

JANUARY 27, 2023

Tictactrip enables users to combine and book bus, train and carpooling options from more than 200 companies covering routes in 6,000 cities in Europe.

Training 82

Training Book 82

Revenue Hub

JANUARY 27, 2023

At the end of 2022, data and insights from STR showed the hospitality industry at substantial levels of performance recovery around the globe with no signs of demand significantly slowing. NB: This is an article from STR So, with rising inflation, record-high travel prices, flight disruptions and short-staffed hotels, why are people still traveling?

Housekeeping 77

Housekeeping Pricing Article Budgeting 77

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.