Tue.May 16, 2023

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How revenue-critical employees contribute to the hotel’s success

eHotelier

By understanding the roles and responsibilities of each revenue-critical employee in growing revenue, increasing forecasting accuracy, and preventing revenue leaks, hoteliers can foster a collaborative and proactive approach to optimizing their hotel's overall financial performance.

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Ennismore appoints SO/ brand manager for Europe

Boutique Hotel News

EU: Stefan Viard has been promoted from general manger of SO/Paris to become Ennismore’s regional general manager for the SO/ brand in Europe. Viard began his career at the Hyatt Regency in Cologne before transitioning into food and beverage at the Park Hyatt in Hamburg. In 2007, he moved to Malaysia as the director of F&B for the Andaman Hotel, part of GHM Hotels Group.

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Amanda Hyndman and Francescu Cefalú promoted to senior leadership roles at Mandarin Oriental

eHotelier

Mandarin Oriental is pleased to announce two senior leadership appointments. Amanda Hyndman, who joined the company in 2007, has been promoted to the position of Chief People Officer. Francesco Cefalú, who joined the company in 2016, has been promoted to the role of Chief Development Officer.

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How QSRs Can Use Digital Signage to Increase Revenue 

Modern Restaurant Management

In today's fast-paced world, quick-service restaurants (QSRs) are constantly looking for ways to attract new customers while keeping their existing ones happy. One such method that has gained significant traction in recent years is the use of digital signage. By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Jerry Perez joins Kimpton The Rowan Palm Springs as Director of Food and Beverage

eHotelier

Kimpton The Rowan Palm Springs has appointed Jerry Perez as director of food & beverage. In his role, Perez is responsible for driving the overall success and bottom-line results for the food & beverage operations of the award-winning, 153-room downtown Palm Springs hotel, including its four celebrated restaurant and bar concepts: 4 Saints, Juniper Table, High Bar, and Window Bar.

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Omni Tempe Hotel at ASU opens doors in the heart of downtown Tempe

eHotelier

The intersection of University Drive and Mill Avenue in Downtown Tempe just became the center of attention with the opening of Omni Tempe Hotel at ASU. The latest lifestyle hotel from Omni Hotels & Resorts welcomed its first guests today, bringing the brand’s modern elegance and elevated experiences to the city while adding more than 300 guest rooms and a dynamic mix of restaurant, bar, and events spaces that will serve as a social hub for the community.

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Easyhotel Paddington to undergo £1m refurbishment

Hotel Owner

Easyhotel has announced that its Paddington site will undergo a £1m refurbishment with new rooms and communal areas. The full refurbishment is expected to be complete by September, with most of the work finished by June. The hotel is being renovated in stages to ensure that guests will not be affected. The 47-bedroom hotel, opened in 2008, is owned and operated by local businessman Ali Al Rubaye who is covering the refurbishment costs as the hotel is modernised floor by floor.

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Sustainable and Responsible Tourism could be profitable as well as enjoyable if promoted properly: Experts

eHotelier

Environment-friendly and sustainable tourism could be profitable for businesses while reducing carbon emission, experts at multiple seminars said recently. Travel and tour operators could benefit more by investing in technologies to make tourism more sustainable industry that could help the world achieve the United Nations’ Sustainable Development Goals by 2030 and Net Zero Target by 2050, experts said.

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Cardrona Hotel appoints new general manager

Hotel Owner

Macdonald Hotels and Resorts has recently appointed Mark Steedman as general manager of Cardrona Hotel, Golf and Spa in the Scottish Borders. Steedman, who is originally from Edinburgh, has more than 20 years of experience working in the hospitality sector. Prior to joining Macdonald Hotels and Resorts, he was general manager at Fairfield House Hotel in Ayr, a position he held for almost seven years.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Gran Meliá to debut in Nha Trang Vietnam

eHotelier

An all-villa Gran Meliá property, dappling the water’s edge of one of Vietnam’s most popular oceanfront destinations, is set to welcome guests from this summer.

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Why properties should consider midterm bookings this summer

SiteMinder

Note: The original version of this blog was published by Homelike. You can read it here. Table of contents Introduction from SiteMinder: The bleisure market and hotel booking trends Following the pandemic, the bleisure market changed from a growing niche to a mainstream source of bookings for accommodation providers. SiteMinder’s most recent Changing Traveller Report found that 36% of global travellers plan to incorporate work on their next trip.

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U.S. hotel results for week ending 6 May

eHotelier

U.S. hotel performance showed mixed results from the previous week but grew year over year, according to STR‘s latest data through 6 May.

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The Franklin Hotel appoints new head chef

Hotel Owner

The Franklin London Hotel, part of the Starhotels Collezione, has announced the appointment of Roberto Roncolato to the role of head chef at The Franklin Restaurant by Alfredo Russo. Originally from Italy, Roncolato previously held positions in various one and two Michelin star establishments including La Taverna di Colloredo di Montalbano and DeGusto.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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The Future of Dynamic Pricing

eHotelier

Join Erik Tengen and IDeaS’ Chief Evangelist Klaus Kohlmayr as they discuss the Future of Dynamic Pricing.

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Choice EMEA signs partnership with Borealis to expand portfolio

Hotel Owner

Choice Hotels EMEA, the 100% franchise focused hotel company, and Borealis Hotel Group, a European hospitality company, have signed a strategic partnership agreement to expand their European portfolios. Through this agreement, it said Borealis will have the ability to franchise upscale and midscale hotels from the Choice Hotels EMEA portfolio of brands, across the territories they currently operate including The Netherlands, Belgium, France, Germany, Austria, Spain and Denmark and look for new o

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Fighting Frivolous Lawsuits: Supreme Court to Hear Landmark Hotel Case

Lodging Magazine

Picture this: A person browsing a hotel’s website studies the property online. You might think they’re carefully planning a visit, but that’s not the case. In fact, they don’t intend to show up at the establishment at all. Instead, they’re preparing to sue the hotel—and hundreds of others—in an effort to win fees just for filing the lawsuit. Situations like this are known as “tester” lawsuits, and hotels are among the thousands of businesses hurt […] The post Fighting Frivolous Lawsuits: S

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An Mor Hotel in North Cornwall brought to market

Hotel Owner

The An Mor Hotel in Bude, North Cornwall, has been brought to market for an undisclosed amount. The four-storey property, which includes 29 en-suite bedrooms and two family rooms, is located on an elevated plot within the small coastal town, with views of Bude’s Summerleaze Beach. The area is a popular destination among tourists who enjoy surfing, fishing and golfing.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Global Hospitality industry backs bold five-year strategy

Hospitality Net

Leading hospitality brands have agreed on a shared vision for a prosperous and responsible sector that gives back to the destination more than it takes, signalling the dawn of a new era for the once-fragmented hospitality industry.

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Regional cities top hotel market ranking, says Colliers

Hotel Owner

A strong hotel market performance last year has pushed regional markets to the top of Colliers’ 2023 UK Hotel Market Index. Its annual Hotel Market Index in 2022 placed Edinburgh, Belfast and Bath as the top three performing markets. The index analysed the performance of 38 UK cities across ten performance indicators including occupancy figures, average daily room rates, RevPAR growth, development costs, land prices and market appetite.

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Andbeyond Announces Refurbishment Of Well-loved Eco-lodge

Hospitality Net

Conservation-focused luxury travel company andBeyond has announced that one of its most iconic lodges, Phinda Forest Lodge, situated in andBeyond Phinda Private Game Reserve, KwaZulu Natal, South Africa, is due to undergo an extensive rebuild. The property, which was lauded as one of the first true eco-lodges at the time of its construction, will be reimagined within the context of the contemporary luxury safari, while retaining subtle references to its original ’Zulu-zen’ décor with a new elega

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JLL: Investors Notice Rise in Luxury Hotel Supply

Lodging Magazine

CHICAGO—The global luxury hospitality industry is undergoing a transformation as luxury hotels have risen in popularity in tandem with rising global wealth and consumers’ increased prioritization of experiences. The number of luxury hotel brands and supply has increased by more than one million rooms over the past 40 years. Investors have taken notice as luxury hotels have become an institutional investment and changing consumer preferences give rise to new investment opportunities.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Springboard Hospitality Welcomes Hotel St. Michael Prescott to its Expanding Portfolio

Hospitality Net

Springboard Hospitality, an award-winning hospitality management company, today announced the addition of Hotel St. Michael in Prescott, Arizona to its portfolio of 47 independent and branded properties in 13 states across the U.S. Situated in the heart of historic downtown on the corner of Prescott’s famous Whiskey Row, just steps away from Fort Whipple Museum, charming boutique shops, and the iconic Courthouse Plaza, the 70-room Hotel St.

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Hospitality trends: The different traveler generations

EHL Insights

This month’s digest focuses on different groups of travelers in the hospitality and tourism industry. We'll take a deep dive into different trends based on generational differences and their interests. Join us in understanding how these cohorts influence the way we travel and what this means for the future of the hospitality industry.

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42.3 Million Americans Expected to Travel for Memorial Day Weekend

Hospitality Net

AAA projects 42.3 million Americans will travel 50 miles or more from home this Memorial Day weekend*, a 7% increase over 2022. This year, 2.7 million more people will travel for the unofficial start of summer compared to last year, a sign of what’s to come in the months ahead.

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Q&A with Amanda Williams, Solonis

Hotel Business

Hotel Business caught up with Amanda Williams, senior product specialist, Solonis , to talk PMS systems and revenue. What are some of the issues you are finding that hoteliers are dealing with when it comes to their PMS systems? One major issue some hoteliers face is that their property management systems only do the bare minimum and don’t support ongoing growth and scalability.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i