eHotelier
APRIL 11, 2023
Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone's mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.
Soft Inn
APRIL 11, 2023
Prioritizing your guest's happiness and satisfaction is a must. But, how do we know they are satisfied with our service? How do we know we are successfully running our business? That is where feedback comes in.
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Modern Restaurant Management
APRIL 11, 2023
As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well?
Boutique Hotel News
APRIL 11, 2023
US: The luxury 360-room hotel Conrad Washington DC has appointed Adam Heffron as general manager. Heffron joins the property from the Conrad Los Angeles hotel, which made its debut in downtown Los Angeles last year. Here he led the pre-opening and opening team for the brand’s flagship property in California. Prior to this, Heffron held a variety of senior leadership roles with Hilton , including general manager of the Waldorf Astoria Park City and hotel manager of the Conrad New York Downtown.
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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MEWS
APRIL 11, 2023
As technology evolves and the hospitality industry becomes more competitive, it’s important to understand future trends in hotel payment processing technology. Staying on top of the trends helps your hotel to live up to guest expectations. It also drives convenience through a smooth payment journey.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Boutique Hotel News
APRIL 11, 2023
UK: Urban wellness brand Inhabit Hotels has secured B Corporation status for its flagship property in London, Inhabit Southwick Street. Inhabit Southwick Street first opened in 2019 as the debut property from Inhabit Hotels, with Inhabit Queen’s Garden following in 2022. The brand has outlined the ambition to achieve B Corp status from the beginning and has worked to improve its business model across five areas: customers, community, environment, workers and governance.
eHotelier
APRIL 11, 2023
Accor, a world-leading hospitality group, has expanded its portfolio in Malaysia with the opening of Mercure Miri City Centre, a stylish and modern hotel that blends international hospitality, with a design concept that highlights the natural wonders of Borneo.
Boutique Hotel News
APRIL 11, 2023
US: Luxury hotel group Rosewood Hotels & Resorts, in partnership with developers Related Group and Dezer Development, will open a waterfront condominium in Hillsboro, Florida. Rosewood Residences Hillsboro Beach will be located along the “Millionaire’s Mile” of Florida’s coastline. The 10-storey development is set to be completed in 2026 and will include 92 residences and 11 private boat slips.
eHotelier
APRIL 11, 2023
Radisson Hotel Group celebrates the opening of its fifth luxury-lifestyle hotel in Italy, Radisson Collection Hotel, Santa Sofia Milan located in the center of Milan. In true Italian fashion, the hotel exudes personality and joie de vivre combining landmark architecture, eclectic interiors, exceptional gastronomic experiences, personalized service, and luxurious amenities.
Speaker: James Kahler, COO of Full Course
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
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Boutique Hotel News
APRIL 11, 2023
Worldwide: Guest communication platform HiJiffy has released the 2.0 version of Aplysia OS, its guest communications operating system that will use the power of generative AI. The technology will work directly on the hotel’s website, social media channels and messaging apps, supporting the full guest journey pre-booking and post-stay. Hoteliers will be able to set up answers to FAQs including the ability to import data from external sources such as websites, digital documents and more.
eHotelier
APRIL 11, 2023
Perry Lane Hotel, located in Savannah’s historic downtown, announced today the appointment of Aaron Baxendale as Director of Food and Beverage. Known for its world-class accommodations, southern hospitality and culinary excellence, the quintessential Savannah hotel is pleased to welcome Baxendale to the executive team leading the charge and overseeing the operations of all food and beverage outlets.
Boutique Hotel News
APRIL 11, 2023
UK/Germany: International Hospitality Media (IHM), the publisher of Boutique Hotel News (BHN), will support the Adjacent Spaces event on 16th May 2023 at the International Hospitality Investment Forum (IHIF). IHM is a media partner of Adjacent Spaces – a one-day event which will run alongside IHIF (15-17th May) in Berlin. Adjacent Spaces will explore alternative assert classes such as coliving, coworking, serviced apartments, hostels and student accommodation.
eHotelier
APRIL 11, 2023
Accor Plus, Accor’s leading loyalty subscription programme in Asia Pacific, is thrilled to announce it has appointed a new CEO, Renae Trimble, who brings over 25 years of experience in the hospitality industry, 15 years of those years at Accor.
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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.
Horizon Hospitality
APRIL 11, 2023
One of the most frequently requested candidate qualifications that hospitality companies ask for is a seemingly simple one: good leadership skills. But what, exactly, that means, is not so simple. Not only is the term “good” up for a wide range of interpretations, but it’s also tough to nail down in interviews. Without seeing hospitality professionals in action with their teams, it’s hard to tell if they can effectively lead.
eHotelier
APRIL 11, 2023
Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce that Miraggio Thermal Resort has selected Cendyn to power their B2C and B2B CRM with the company’s award-winning eInsight™ CRM and the new eInsight™ Sales – the only fully integrated and automated B2B & B2C solution in hospitality.
MEWS
APRIL 11, 2023
Listening to all of the inspiring speakers at Unfold 2023 really got me thinking about the future of hospitality. One thing that has become obvious to me is that we are entering into a new era where all companies will become tech companies.
eHotelier
APRIL 11, 2023
Aligned with normal spring break patterns, U.S. hotel performance showed mix comparisons from the previous week, according to STR‘s latest data through 1 April.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
Hotelogix
APRIL 11, 2023
The post <strong>How to do Night Audit at a hotel with a Hotelogix cloud Hotel PMS</strong> appeared first on Hotelogix.
Hotel Business
APRIL 11, 2023
A record number of loyalty program members should help hotel brands lower their customer acquisition costs, increase direct-to-consumer engagement and offset any occupancy shortfalls during an economic downturn, according to CBRE. Direct access to a base of loyal customers is a benefit to owning and operating a branded hotel. Loyalty members can help drive occupancy during off-peak periods or weaker economic conditions.
Hospitality Net
APRIL 11, 2023
IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Nepal based Shangri-La Hotel & Resort Group to develop four new hotels in - InterContinental Kathmandu Lazimpat, Hotel Indigo Pokhara Gharipatan, InterContinental Resort Pokhara Begnas Lake, and InterContinental Resort Chitwan, Meghauli. The signing will see IHG add close to 500 rooms to its portfolio in Nepal, and debut two of its global brands, InterContinental and Hotel Indigo in the mark
Hotel Business
APRIL 11, 2023
Vision Hospitality Group , a hotel developer and culture-focused operator, has added Patrick O’Neil as its new COO. As COO of Vision, O’Neil provides strategic, process and cultural leadership for the company’s 1200-plus associates across a current portfolio of 42 hotels. He most recently was with Peachtree Hotel Group which included roles as president of asset management and president of Peachtree Hospitality Management.
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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali
SiteMinder
APRIL 11, 2023
Hotel Oderberger Berlin opened its doors in 2016, but it has a long and fascinating history. It used to be a historic indoor swimming hall dating back to 1902. Today it continues as a hotel, the pool being open both to hotel guests and the public (though to the latter only by appointment). But its historic character and unique atmosphere are not the only things that make this hotel stand out from the competition: the pool can be covered with a hydraulic platform, turning the bathing hall into an
Hotel Business
APRIL 11, 2023
Procaccianti Companies, a real estate investment and services firm, has acquired the Newport Beach Hotel & Suites. The Newport Beach Hotels & Suites consists of two buildings, the historic property built in 1940 and the suite property built in 2008. The property features a rooftop deck, swimming pool and a day spa. This acquisition also includes an additional parcel of land, allowing for further potential development opportunities.
Hospitality Net
APRIL 11, 2023
Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 530 hotels and resorts in 56 countries across Asia Pacific, the Middle East, Europe, the Americas, Africa and the Indian Ocean, announces the upcoming debut of its luxury Anantara brand in India. The new-build Anantara Jaipur Hotel will launch in Q4 2023 and is set to become a spectacular venue for weddings and celebrations.
Hotel Business
APRIL 11, 2023
By Danielle Harvey Once considered the budget-friendly options for travelers, the rising costs and unexpected fees associated with vacation rental sites like Airbnb and Vrbo have pushed travelers away—and now they’re returning to hotels. For travel and hospitality brands, now’s the time to take advantage and enhance the customer’s experience, both in person and digitally, to lock in the loyalty of travelers seeking places to stay.
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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.
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