Wed.Dec 21, 2022

article thumbnail

Important KPIs for the Hospitality Industry – 2023

InnQuest

The hospitality industry is fast-paced and ever-changing, making it one of the most challenging environments to navigate. To be successful, having a firm grasp of the most important KPIs for the hospitality industry is a must-do for businesses. . The rapidly-expanding hospitality industry today covers multiple categories, from hotels and resorts to restaurants and event venues.

Book 223
article thumbnail

2023 Outlook: Trends and Challenges Restaurants Will See, Part Two

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Luxury hotel group Santo Collection launches 2023

Boutique Hotel News

Greece: Metaxa Hospitality Group will launch the Santo Collection, comprising three sustainable luxury properties in Santorini, in spring 2023. . The Santo Collection includes: Santo Pure (originally Santo Maris), an existing five-star boutique resort; Santo Mine, a new five-star 37-suite luxury resort; and The Villas by Santo Collection, comprising two new independent four-bedroom luxury villas which can be combined.

Concierge 130
article thumbnail

2023 Outlook: Trends and Challenges Restaurants Will See, Part One

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part two, click here. 1. A tightly integrated technology strategy will be key to workplace satisfaction and profitability. Restaurants will increasingly become more reliant on using their transaction data to inform and automate their businesses.

Pricing 160
article thumbnail

Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

article thumbnail

The Darwin Hotel in Atlanta opens

Boutique Hotel News

US: The 111-room boutique hotel, The Darwin, has opened in Atlanta’s Old Fourth Ward neighbourhood. Housed in the former Stratford Inn, architect and interior designer C + TC Design Studio led the transformation of the property. Of the 111 pet-friendly rooms, six themed suites have been specially designed for different purposes. These include: • Bar Room – featuring a custom bar that comes with one deconstructed cocktail for guests to follow and make. • Bunk Bed Room – for larger gro

Book 130

More Trending

article thumbnail

For Marginalized Chefs, Are Pop-Ups the Path to Success?

EATER

Dola Sun /Eater. Pop-ups and residencies aimed at supporting chefs of marginalized backgrounds offer new paths to success. They also risk treating representation as an endpoint. Most meals don’t come with a thesis statement, but at the Shifting the Lens series, a chef-in-residence program focusing on chefs of color, there’s no eating without considering exactly what the chefs in charge have to say.

article thumbnail

Institute of Hospitality appoints new president

Hotel Owner

The Institute of Hospitality has appointed The Rt Hon. Viscount Thurso as its new president following the departure of current president Surinder Arora. Thurso will take charge of the institute starting 1 January 2023. He has experience as managing director of the Savoy Group’s Lancaster 5 Star Hotel in Paris as well as at East Sussex National Golf Course and Champneys and Cliveden.

105
105
article thumbnail

First Combined Le Méridien and Element to Debut in Salt Lake City

Lodging Magazine

The 144-room Le Méridien Salt Lake City Downtown and 126-room Element Salt Lake City Downtown is slated to debut in mid-January 2023 as the city’s first dual-branded hotel, but that’s not the only milestone the property will achieve when it opens. The property will be the first Element and Le Méridien Marriott combination, the first hotel in Salt Lake City with a full-scale rooftop bar, and the first Le Méridien in Utah.

Magazine 104
article thumbnail

Switch Hospitality celebrates record year for hotel occupancy and sales

Hotel Owner

Birmingham-based asset management company, Switch Hospitality, has “signalled a strong return for its West Midlands hotel portfolio” post Covid-19, with both the Park Regis in Birmingham and the Holiday Inn Express Birmingham South exceeding 2019 sales figures. At Park Regis, occupancy levels have fully recovered since the Covid-19 pandemic, with a 5% increase in visitors from January to November 2022, compared with the same period in 2019, and against a backdrop of a 7.3% decline in occupancy a

Book 105
article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

How to Avoid Hotel Staff Frustration With In-House Technology

Lodging Magazine

Regardless of threats to the economy, world conflicts, and ongoing concerns about the status of the COVID-19 virus, the leisure and hospitality industry is projected to mostly recover from pandemic-driven demand losses by the end of 2023. Unfortunately, labor-related challenges are expected to continue for the foreseeable future. The U.S. Bureau of Labor Statistics (BLS) projects that the U.S. economy will add 8.3 million jobs from 2021 to 2031.

Magazine 104
article thumbnail

Nespresso Professional expands its range with three Starbucks coffees by Nespresso

Hotel Owner

Nespresso Professional announces the launch of Starbucks coffee by Nespresso capsules for Nespresso Professional machines, as it continues to optimise and expand its range to match the evolving needs of its customers, their employees and guests in the United Kingdom (UK). Workers in offices and guests staying in luxury hotels around the UK will be able to enjoy the expanded range – Starbucks House Blend (Lungo size), Starbucks Blonde® Espresso Roast and Starbucks® Espresso Roast (both Espresso s

article thumbnail

Mansley Serviced Apartments announces York site

Serviced Apartments

UK: Housed in a 19th Century building, Mansley Serviced Apartments will launch a new site in York with construction due to begin in Q1 2023. Located on Parliament Street in the city centre, Mansley York will be designed by architects Vincent & Brown with interiors by Studio 2. When complete it will feature 19 self-catering apartments including 23 bedrooms, four duplex apartments, and external communal spaces.

article thumbnail

The Phoenix Hotel owners open new Liverpool boutique

Hotel Owner

Rob Edwards and James Winters of Edwards Winters Developments have opened a new 32-room boutique hotel, The Phoenix Pods, on Vauxhall Road. . According to Edwards and Winters, the cost of the development was around £500k and offers “affordable luxury” for £36 a night to guests. The boutique hotel is also minutes from the city centre and waterfront. .

Pricing 104
article thumbnail

Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

article thumbnail

Five Tips for Implementing the Ideal Hotel Audio System

Lodging Magazine

Apart from hiring the right staff, creating a great experience for hotel guests involves many physical aspects, including design, lighting, and technology. A sometimes-overlooked aspect is the audio and background music played across a property, which provides a key guest touchpoint in a variety of indoor and outdoor areas. Audio systems can create an ambiance and set a mood for guests as well as enable important communications, so it’s critical that these systems are built […].

article thumbnail

7shifts’ Year in Review 2022: New features, add-ons, improvements, and more

7 Shifts

As the holiday season approaches and we put a bow on the year, we wanted to look back at all the ways we've worked to help 7shifts users simplify team management and improve their restaurant performance in 2022. Let's kick it off with some numbers. As of writing, 7shifts counts nearly 1 million restaurant workers that use 7shifts to view their schedules, manage time off and keep in touch with their coworkers and managers.

article thumbnail

HomeToGo unveils curated search, readies TV marketing push

PhocusWire

The company says HomeToGo Modes will enable travelers to browse properties based on individual priorities and interests including price or one-off properties.

article thumbnail

Charmaine Wilkerson’s ‘Black Cake’ Uses a Beloved Christmas Food to Reveal Untold Family Stories

EATER

Black Cake is on sale now, wherever books are sold. | Sian Trenberth. In Wilkerson’s debut novel, the celebratory Caribbean dessert represents family connection, identity, memory, and the ways we transfer culture In the novel Black Cake , when Eleanor Bennett dies, her two adult children inherit a note, a USB drive holding an audio recording, and in the freezer, one of her classic black cakes — that rum-soaked Caribbean dessert that can take months to make and is often served at the holidays and

Book 75
article thumbnail

Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

article thumbnail

Capriotti's, Original ChopShop, Sweetfin leaders talk extending hospitality to digital customers

Fast Casual

Technology is playing a big role in providing a robust digital customer experience.

105
105
article thumbnail

A Fesenjan Recipe That’s Full of Light

EATER

Dina Ávila/Eater. On the longest night of the year, the Persian pomegranate walnut stew helps keep the darkness at bay Today is the shortest, darkest day of the year. Depending on who you are, that is either cause for despair or a winter solstice celebration. If you live in Iran or are part of the Iranian diaspora, that celebration is Shab-e-Yalda. Also referred to as Chelle, Yalda is a Zoroastrian festival that marks the longest night of the year, one that typically stretches into the morning h

article thumbnail

Survey: 58% of Americans to vacation in the next six months

Hotel Business

Further conveying the steadfastness of the American traveler, new research shares that today’s global economy continues to impact how and when most Americans will travel—but not if they’ll take a trip. According to new data by MMGY Travel Intelligence, six in 10 U.S. adults (58%) plan to take a vacation in the next six months despite inflation, the rising cost of travel and other economic factors.

Book 64
article thumbnail

How travel can advance personalization, standardization

PhocusWire

DataArt's Greg Abbott and Travelport's Tom Kershaw discuss the cloud and machine learning during this session from The Phocuswright Conference.

71
article thumbnail

Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

article thumbnail

Peachtree Group names Michael Bernath SVP, acquisitions

Hotel Business

Peachtree Group has appointed Michael Bernath as SVP, acquisitions. In this role, he reports to Brian Waldman, Peachtree’s chief investment officer, and oversees the company’s national hospitality acquisition program. Bernath brings more than 15 years of hospitality real estate experience to Peachtree. He most recently served as a principal with Avison Young’s national hospitality group and its predecessor, Hotel Assets Group.

article thumbnail

Video: Rezme - Phocuswright Conference Launch innovator

PhocusWire

Rezme's Cherry is a browser extension app and mobile app that intercepts users on online travel agency websites and redirects them to property websites.

66
article thumbnail

Hot Off The Press – Green Book 2023

Hotel Business

Christina Trauthwein, VP, content & partnerships, Hotel Business , shares highlights of the 2023 Hotel Business Green Book, the industry’s leading resource. There are industry insights on the year ahead, including reports on management companies, owners & developers, construction companies, sources of funding, and more. In addition, check out company information and statistics from those that submitted information to our online surveys.

Book 59
article thumbnail

Boosting airline revenue through next-gen group booking tech

PhocusWire

Most airlines are missing out on optimizing a revenue stream that has the potential to deliver up to a 28% increase to the bottom line — group bookings.

Book 64
article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i