Fri.Nov 04, 2022

article thumbnail

Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

It has been a rough two-plus years for the restaurant industry. Devastated by COVID, indoor dinning coming to an abrupt ending, employees being laid-off, others put on reduced schedules, and way too many restaurants closing. Even now, as pandemic numbers are reduced and diners are returning, inflation, the cost of food and worries of a recession are ominous warning signs.

article thumbnail

Event round-up

Boutique Hotel News

The editorial team at IHM have recently spoken to operators and service providers within the wider travel industry to understand the supply and demand levels in Qatar and neighbouring cities ahead of the FIFA World Cup. We learnt a lot during the process, and as we edge ever closer to the kick-off date it’s expected that Qatar could reach sell out levels.

Events 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How POS reporting can boost the growth of your hotel

MEWS

POS reporting can boost your hotel’s growth by giving important insights as to your top performing departments, employees and times of day for making sales. This way you can make data-driven decisions about how to drive sales, where to invest your marketing budget, and how to better manage your staff shifts. If your hotel has a restaurant, you can boost sales by understanding your top-selling dishes.

Budgeting 130
article thumbnail

The Hoxton and Smallable launch Tiny Hox

Boutique Hotel News

Worldwide: The Hoxton has partnered with Smallable, a children’s eCommerce brand, to launch Tiny Hox child-friendly amenities. Available at any Hoxton hotel globally, guests travelling with babies and toddlers can now take advantage of Tiny Hox. The standard offering includes an in-room welcome pack with a colouring book and pencils, as well as a crib and Naturalmat organic mattress.

Book 130
article thumbnail

Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

article thumbnail

Celebrity Cruises Officially Names Its Newest Ship

Cruise Hive

Simone Biles became the official Godmother to the new Celebrity Beyond cruise ship during the naming ceremony in Fort Lauderdale, Florida. The post Celebrity Cruises Officially Names Its Newest Ship appeared first on Cruise Hive.

110
110

More Trending

article thumbnail

Carnival’s App Reaches Milestone, New Updates Coming

Cruise Hive

Carnival Cruise Line's popular HUB app reaches a major milestone, and the cruise line is planning various new features in the near future. The post Carnival’s App Reaches Milestone, New Updates Coming appeared first on Cruise Hive.

110
110
article thumbnail

The 15 Essential Burlington Restaurants

EATER

The crowd outside Lenuig’s Bistro. | Education Images / Getty Images. Fried chicken and oysters at a neighborhood favorite, rib-eyes with local blue cheese at a fine-dining stunner, and more great bites to try now in Burlington Despite its small size and the fact that it spends up to half the year covered in snow and ice, Vermont outshines much of the U.S. with a bounty of locally grown food.

article thumbnail

Disney Cruise Line Is Adding Characters That Guests Will Enjoy

Cruise Hive

Disney Cruise Line announces new entertainment and character additions for next year's Marvel Day at Sea sailings. The post Disney Cruise Line Is Adding Characters That Guests Will Enjoy appeared first on Cruise Hive.

99
article thumbnail

Josh Groban’s Go-To Date-Night Dinner Includes a ‘Nice, Big Glass’ of Cabernet

EATER

Josh Groban, crooning. | Photo by Tim Mosenfelder/Getty Images. The musician and future “Sweeney Todd” star likes to keep things simple in the kitchen In addition to being an actor and Grammy winner who’s sold more than 25 million records, musician Josh Groban is also a bit of a wine nerd. Over the past several years, Groban has traveled across the globe — both literally and figuratively — in pursuit of learning all about wine and how it’s produced.

article thumbnail

Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

article thumbnail

TSA PreCheck Enrollment Is Now Less Expensive—Just in Time for Holiday Travel

CN Traveler

The fee for a new TSA PreCheck membership just dropped down to $78 for a five-year membership.

124
124
article thumbnail

Layne's Chicken Fingers, Consolidated Concepts, Farm Burger execs talk supply chain issues

Fast Casual

Four restaurant executives discussed challenges with supply chains a the Fast Casual Executive Summit in Indianapolis, Indiana.

96
article thumbnail

Why Digital Hospitality Should Be Next For Your Hotel

Revenue Hub

What comes to your mind when we say hospitality? Front office? Service? Human touch? Personal connections? NB: This is an article from RateGain. At the core of the idea of hospitality lies the idea of making it human. But what if we told you that adding AI and tech to hospitality is, in fact, making it more human? Digital hospitality provides a way to personalize experiences with the help of AI at a level that staff would not be able to.

article thumbnail

Pumpkin spice, iced drinks drive Starbucks Q4 sales

Fast Casual

Cold coffee beverages accounted for nearly 80% of total beverage sales in U.S company-operated stores, and the pumpkin spice platform was up 17%.

article thumbnail

No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

article thumbnail

Why Didn’t Guests Leave Reviews? 4 Ways to Get More Feedback

Revenue Hub

Before making a buying decision, most of us are looking for opinions and recommendations from other consumers. NB: This is an article from TrustYou. Marketers refer to this type of communication as social proof or word-of-mouth communication. Social proof is among the most powerful ways to carry on traditions, tell the world’s stories, and share the things we love with friends and family.

article thumbnail

The 28 Best Restaurants in New York City, From Beloved Classics to Fearless Newcomers

CN Traveler

The best tables in the city prove that if you can make it here (as a restaurant), you can make it anywhere.

98
article thumbnail

Uncertain Business Travel Calls for Creative Revenue Management

Revenue Hub

The recent rebound in leisure travel has set records as pandemic-weary travelers return in droves. Even as daily room rates hit a record $159 national average in July, up 17.5% from the comparable period in 2019, according to STR data, travelers don’t seem to mind. Hotel occupancy in July was 69.9%, just 5.4% below the 2019 level. At the same time, research shows that business travel is lagging.

article thumbnail

For the Adventurous, Kyrgyzstan Promises a One-of-a-Kind Snowboarding Trip

CN Traveler

Writer Josh Laskin on backcountry skiing among ancient walnut trees in an overlooked destination.

98
article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

Event lodging marketplace Hoken lands $9M

PhocusWire

Hoken says its vision is to provide a “highly curated and flexible hotel exchange and marketplace for the world’s most popular events.”.

Events 76
article thumbnail

NRN editors discuss restaurant earnings week plus ghost-kitchen players

Nation's Restaurant News

Plus hear from Amir Mostafavi, CEO and founder of South Block

106
106
article thumbnail

My Favorite Airbnb in Vermont: A Yurt Tiny House That the Hosts Built Themselves

CN Traveler

Taylor left New York City in search of peace and quiet one weekend this fall, posting up in a dreamy abode under the stars in rural Vermont.

73
article thumbnail

Housekeeping steps to build operational resilience

Hotel Owner

The next few months represent a pivotal time for the UK hotel sector, as well as the wider hospitality and leisure sectors. Energy prices are rising in tandem with wider inflation, and the cost-of-living crisis is curbing consumer confidence. Compounding these challenges are long-term supply issues, labour shortages and food inflation, which hit 15% for Britain’s pubs and restaurants, according to the latest CGA Prestige Foodservice Price Index.

article thumbnail

Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

article thumbnail

The Best Restaurants in Doha, From Traditional Qatari Plates to Peruvian Cuisine

CN Traveler

Away from the FIFA World Cup and the shiny new stadiums, there’s another reason to visit the country—Doha’s dining scene, both new and old.

68
article thumbnail

The Celtic Manor Resort joins Meetings Industry Association

Hotel Owner

The Celtic Manor Resort, part of The Celtic Collection, has joined the Meetings Industry Association, one of the fastest growing associations in the conference, meetings and events sector. As part of its membership, The Celtic Manor Resort has secured the association’s “highly acclaimed” AIM Secure accreditation. To achieve this, the venue had to meet a set of strict criteria including the quality of its meeting and events facilities; commitment to delivering a healthy and hygienic environment;

Events 52
article thumbnail

French Gifts: 24 Gifts for the Francophile in Your Life

CN Traveler

From Parisian candles to our favorite French moisturizer.

98
article thumbnail

Aimbridge expands its EMEA team with international appointments

Hotel Owner

Third-party hotel management company, Aimbridge EMEA – formerly known as Interstate Hotels and Resorts, has expanded its team with a trio of appointments across the UK, Europe and the CIS. The new hires have joined Aimbridge in both development and operational roles, which it said “cements the company’s commitment to driving future growth across international territories”.

article thumbnail

Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.