eHotelier

MARCH 15, 2023

First impressions count. Scratch that; they are everything. Mille Club member hotels not only given them some thought but make them perfect, which requires an ongoing effort.

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264

Hospitality Magazine

MARCH 15, 2023

The Melbourne bakery has launched their third outpost just a short stroll from their original hole-in-the-wall site on Bridge Road. Following their stores in Camberwell and Moorabbin, the new location features a larger offering for both dine-in and takeaway. The menu stars hot pies, salads, toasted sandwiches, sausage rolls and a range of freshly-baked croissants, cruffins and danishes.

Training 246

Training Magazine 246

Boutique Hotel News

MARCH 15, 2023

The Netherlands: Amsterdam-based boutique hotel group citizenM has secured a dual currency €243.3 million and £201.7 million sustainability-linked loan (SLL). The funding is linked to ESG (environmental, social and governance) targets such as reducing CO2 emissions and improving green building certifications. It will incentivise citizenM to achieve environmental benchmarks in a bid to secure lower interest rates. citizenM currently operates 31 hotels worldwide across 18 cities and nine countries

Information 147

Information Book Marketing 147

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending. The research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants.

Pricing 158

Pricing Budgeting Communication Server 158

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

eHotelier

MARCH 15, 2023

Hyatt Hotels Corporation announced today the first Hyatt Centric hotel in Canada, Hyatt Centric Ville-Marie Montréal, in collaboration with global real estate developer Jesta Group. Centrally located in the heart of Old Montréal, the property boasts 177 modern upscale guestrooms, including five suites, a signature restaurant fusing Québec and British cuisines, a rooftop pool (slated for summer 2023), as well as four fully equipped meeting and event facilities sprawling nearly 5,000 square feet.

Events 130

Events 130

eHotelier

MARCH 15, 2023

YOTEL has today announced plans to debut its disruptive aparthotel brand, YOTELPAD, in Europe with the opening of YOTELPAD London Stratford in Q4 2023, following a long-term management agreement with owner, Silver Mascot Limited. It will be YOTEL’s seventh property in the UK and third in London, joining YOTEL London City and YOTEL London Shoreditch.

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130

Boutique Hotel News

MARCH 15, 2023

UK: Today, the Chancellor of the Exchequer Jeremy Hunt has outlined his Spring Budget. According to Hunt, the UK is expected to avoid a technical recession in 2023, and that inflation is set to fall by 2.9 per cent by the end of the year (inflation is currently at 10.1 per cent). Hunt said that “high inflation is the root cause” of the strike action currently affecting many industries in the UK.

Budgeting 130

Budgeting Pricing Presentation Marketing 130

eHotelier

MARCH 15, 2023

Camelback Resort, a year-round recreational destination nestled in the Pocono Mountains managed by KSL Resorts, has named David Makarsky its new managing director. In his new position, Makarsky takes over all management for the 560-acre resort – an expansive retreat offering a full range of indoor and outdoor activities and adventures from world class skiing to Pennsylvania’s largest outdoor waterpark.

Resort Management 130

Resort Management 130

Boutique Hotel News

MARCH 15, 2023

UK: eviivo, a hospitality software company known for its property management system, eviivo Suite and mobile app , has announced the launch of eviivo Collective to recognise unique, notable and luxury independent properties worldwide. As part of eviivo’s 10-year anniversary milestone of eviivo Suite, the original ‘all-in-one’ cloud booking system, eviivo Collective is designed to celebrate, support and raise awareness for independently owned properties, as well as boutique hoteliers, hosts and

Property Management 130

Property Management Book Customer Service Catering 130

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

eHotelier

MARCH 15, 2023

beam, the trade association for the business events, accommodation, and meetings industry, has appointed Ian Brown, the Venues and Events Director of vbx, to its board as Marketing Director.

Marketing 130

Marketing Events 130

Travel Pulse Destinations

MARCH 15, 2023

After 20 years as Deputy Director of Tourism for the Americas for the Jamaica Tourist Board – and 20 years before that as a California-based regional manager – Donnie Dawson has announced that he will retire later this year.

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119

eHotelier

MARCH 15, 2023

IHG Hotels & Resorts, one of the world’s leading hotel companies, continues to demonstrate the strength of its Holiday Inn brand family in Southern Europe, as it signs 13 hotels and opens a further two, including a brand debut – Holiday Inn Express & Suites Portimão – and a market debut – Holiday Inn Express Sofia Airport in Bulgaria. These signings and openings reflect IHG Hotels & Resorts’ strategic ambitions to grow at speed in the region, driven by world-renowned brands loved by

Marketing 130

Marketing 130

Restaurant Engine

MARCH 15, 2023

Check out these amazing tactics to drive people to your website. How’s your website traffic? Are you getting all the customers you want? Restaurants all over the country want similar things. The most important thing they generally want is more customers One key to increasing customers is to fine-tune your website and draw traffic to it. So, how can you do it?

Blog 109

Blog Information Scheduling Marketing 109

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

eHotelier

MARCH 15, 2023

PMZ Realty Capital LLC, a national boutique real estate investment banking firm focused on creating advantageous capital structures for its clients, announced today that it arranged acquisition financing for the Courtyard by Marriott Austin – University Area located in Austin, Texas. The $20.75M non-recourse acquisition loan with a flexible floating rate priced over SOFR was provided by a portfolio lender to cover 73% of the overall total project costs.

Pricing 130

Pricing 130

Lodging Magazine

MARCH 15, 2023

TYSONS, Virginia—Cvent Holding Corp. announced that it has entered into a definitive agreement to be acquired by an affiliate of private equity funds managed by Blackstone in a transaction valued at an enterprise value of approximately $4.6 billion. Under the terms of the agreement, Cvent stockholders will receive $8.50 per share in cash, representing a premium of 52 percent to the volume-weighted average share price over the 90 days prior to January 30, 2023.

Definition 106

Definition Pricing Magazine 106

eHotelier

MARCH 15, 2023

RoomRaccoon, a leading all-in-one Hotel Management System (HMS) for independent hotels, has announced that it will strengthen its representation in the UK and Ireland with the appointment of Edward Kerr as Country Manager of RoomRaccoon UKI.

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130

Hotel Owner

MARCH 15, 2023

The Crown and Castle in Orford has unveiled the refurbishment of all seven bedrooms spread across the entire first floor of its main building. Each bedroom is designed in recognition of well-known local landmarks. The rooms feature “bold” accent colours and decorations, which reflect and acknowledge the local area’s heritage. The deluxe sea view ‘lighthouse’ room has been revamped in red and white to mimic Orford’s once prevalent lighthouse, which was visible through the bay window prior to its

Reservations 105

Reservations 105

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

eHotelier

MARCH 15, 2023

Arch Amenities Group, a full-service global provider of wellness, amenity, and meeting services for commercial and residential properties, hotels, and private clubs, has announced the appointment of Davey Friedman as vice president of real estate and business development.

Business Development 130

Business Development 130

Hotel Owner

MARCH 15, 2023

The Ardencaple Hotel on the banks of Gare Lock, which is operated by Greene King Inns, has fully reopened after undergoing a six-figure refurbishment that completely reimagined the site. The refurbishment saw that all 25 ensuite rooms received a “full and modernised” decor change, as well as fresh furniture and carpets. Meanwhile, all bathrooms have been completely refitted.

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105

eHotelier

MARCH 15, 2023

Whether you are part of the marketing area, operations or revenue management, if you belong to the hotel industry, this is for you.

Marketing 130

Marketing 130

Hotel Owner

MARCH 15, 2023

Hyatt Regency and Hyatt House London Stratford has announced two appointments to its senior management team, with the addition of Tommy So as the director of food and beverage and James Smith as hotel manager. So has had a career in hospitality for over 20 years, including senior roles at Nobu, The RAC Club, The Stratford Hotel, Sea Containers London, as well as five years at Claridge’s.

Maintenance 105

Maintenance Customer Service Catering Events 105

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Hotel Business

MARCH 15, 2023

Peachtree Hospitality Management (PHM) has entered into agreements with TEKMAK Development Company , a full-service hospitality development company, to provide third-party management services for a portion of its hotel portfolio. PHM will assume operations of the SpringHill Suites Dallas Rockwall in Rockwall, TX, on Aug. 1, and is slated to manage two under-construction hotels, a dual-branded TownePlace Suites by Marriott and Fairfield by Marriott in Paris, TX, and a TownePlace Suites by Marriot

Hospitality Management 105

Hospitality Management Accounting 105

Hotel Owner

MARCH 15, 2023

In today’s thriving hospitality industry, launching a successful hotel business can be both rewarding and profitable. With the right approach, dedication, and market research, you can create a flourishing business that attracts guests from around the world. In this comprehensive guide, we’ll cover the crucial steps to start your hotel business journey and achieve success. 1.

Book 105

Book Housekeeping Marketing Training 105

Lodging Magazine

MARCH 15, 2023

March is Women’s History Month, and a group of women at Aimbridge are making company history. On International Women’s Day on March 8, Aimbridge Women Excelling (AWE) launched as a new employee resource group for women working across all its locations in the United States and beyond. A majority of Aimbridge’s employees are women—57 percent in the corporate office and 60 percent in the field.

Magazine 104

Magazine 104

Hotel Owner

MARCH 15, 2023

1 Hotel Mayfair has announced the appointment of Francois-Xavier Schoeffer as its new general manager. Schoeffer has over 25 years experience in the luxury travel industry having worked in Paris (Lutetia, Intercontinental, Westin), London (Hotel Café Royal, The Kensington) and Amsterdam (Conservatorium Hotel). He started his career at Hotel Martinez in Cannes in 1997.

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104

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.