Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. You cannot avoid them; sooner or later, you will encounter them. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Customer satisfaction is always the top priority in the hospitality and restaurant industry, so it's essential to know how to handle aggressive customers in a way that will diffuse the situation and lea

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EHL Insights

SEPTEMBER 29, 2022

The hospitality industry is facing a dramatic labor shortage. After the pandemic, many employees have decided not to return to work, and as a consequence, hotels are struggling to find and attract candidates. This problem is however not new because the industry has always been associated with difficult conditions: long hours, work-life conflict and stress.

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Hospitality Management 94

EATER

SEPTEMBER 29, 2022

Use it, love it, live it. | Shutterstock. A truly perfect seasoning blend, its versatility knows almost no limits Lemon pepper is having a bit of a cultural moment. It is, perhaps, the first seasoning blend to blow up since everything-but-the-bagel mania in 2017. Thanks in large part to the wildly popular lemon pepper hot wings served in Atlanta , as chronicled in Donald Glover’s eponymous cult-favorite TV show, the oft-ignored bottled seasoning blend is enjoying a much-deserved renaissance.

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Finance & Development : Lodging Magazine

SEPTEMBER 29, 2022

HENDERSONVILLE, Tennessee—U.S. hotel performance increased from the previous week and showed improved comparisons with 2019, according to STR’s latest data through September 24, 2022. U.S. Hotel Performance September 18-24, 2022 Percentage change from comparable week in 2019: Occupancy: 70.0 percent (down 1.5 percent) ADR: $157.99 (up 15.7 percent) RevPAR: $110.60 (up 13.9 percent) Among the Top 25 Markets, Orlando reported the highest occupancy increase over 2019 (up 7.9 percent to 72.2 p

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Industry Insights Lodging Magazine

SEPTEMBER 29, 2022

Speaking to LODGING at the Lodging Conference 2022, where the updated EVEN Hotels prototype was being introduced, Raul Ortiz, vice president of global marketing and brand management, Holiday Inn & EVEN Hotels at IHG, described the latest version of that brand, which opened its first property back in 2014. He touched on the prototype’s biophilic design, expanded fitness options, and a restaurant concept that will be incorporated into other IHG properties.

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Brand Management Magazine Marketing Events 81

Finance & Development : Lodging Magazine

SEPTEMBER 29, 2022

ROCKVILLE, Maryland—Everhome Suites opened its first hotel: the Everhome Suites Corona. The milestone opening comes two years after Choice unveiled the Everhome brand—a new construction, midscale extended-stay product designed for longer-staying guests. To commemorate the opening, executives from Choice Hotels and the property’s developer Paladin Equity Capital will welcome community members and city officials, including Wes Speake, Mayor of the City of Corona, and Deserie Ramirez, vice presiden

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Magazine 93

PhocusWire

SEPTEMBER 29, 2022

Carbon offsetting programs are increasingly getting called out for how cheap they are and questioned on their efficacy - or, in some cases, existence.

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Lodging Magazine F&B

SEPTEMBER 29, 2022

CHARLESTON, South Carolina—Charleston’s Historic District has welcomed Gingerline, the first standalone restaurant concept from hospitality group Charlestowne Hotels. Gingerline offers cocktails and dishes influenced by Latin and South American flavors. Gingerline opened in August 2022 in a 3,500-square-foot indoor/outdoor venue, the former site of a restaurant that closed more than two years ago on Market Street.

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Magazine Marketing 57

PhocusWire

SEPTEMBER 29, 2022

Since incorporating Fetcherr’s technologies into its existing revenue management processes, Azul Airlines says it has already seen improved revenue performance and optimized workflows.

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Pricing 61

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Finance & Development : Lodging Magazine

SEPTEMBER 29, 2022

DENVER, Colorado—BWH Hotel Group announced the opening of its urban boutique brand, V?b, in Denver’s River North Art District (RiNo). The new property is the latest addition to the V?b portfolio, which brings together spaces for collaboration and socialization while still offering function. The hotel officially debuted following an opening event attended by President of International Operations Ron Pohl; Vice President of Brand Management Michael Morton; TWC Investor Group; and Visit Denver, RiN

Brand Management 57

Brand Management Magazine Events 57

Revfine

SEPTEMBER 29, 2022

Along with a surge in business travel, in-person events have returned with full strength, bringing a new scope for hotel properties. Therefore, if your hotel has a meeting or event space, you should capitalize on this golden opportunity by optimizing your website. In this article, you'll learn how to capture the MICE (Meeting, Incentives, Conferences, The post 4 Tips to Appeal to MICE Planners on Your Hotel’s Website appeared first on Revfine.com.

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Article Events Marketing 53

Finance & Development : Lodging Magazine

SEPTEMBER 29, 2022

NEWPORT NEWS, Virginia—Mumford Company announced the sale of the Super 8 in Norton, Virginia, on behalf of Seller S&P Hotels. This is the fifth transaction in which Mumford Company has worked with the principals of S&P Hotels, a multi-property regional hotel owner and operator based in Virginia. The purchaser, Shri Radheshyam LLC, is a regional hotelier based in Charlotte, North Carolina.

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Magazine 52

Luxury Hospitality Magazine

SEPTEMBER 29, 2022

Sheffield City Centre’s flagship Radisson Blu development celebrated an important construction milestone this week with the building’s structure topping out. Work on the Radisson Blu development site, which forms part of Sheffield City Council and Strategic Development Partner Queensberry’s Heart of the City programme, has been gathering momentum in recent months and now the building’s steel frame has reached its pinnacle – eight storeys from the ground.

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

SAS

SEPTEMBER 29, 2022

Crises like the COVID-19 pandemic have increased the demand for public health experts who possess advanced analytics skills. After all, data – when properly collected, analyzed and understood – has immense power to inform decision-making. And in areas like public health, informed decision making can save lives. Azhar Nizam has [.]. Statistically savvy graduates sought by leading health organizations was published on SAS Voices by Lori Downen.

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Information 52

Duetto Cloud

SEPTEMBER 29, 2022

The uneven global industry rebound, uncertain economic environment, and labor market challenges require properties to embrace operational efficiency in the months and years ahead. From a revenue optimization standpoint, commercial teams need to understand the importance of interfacing with the various components of the tech stack. Hospitality company system-size growth can present challenges from a technology perspective; standing up new properties on a platform can be resource and system intens

Presentation 52

Presentation Marketing 52

SAS

SEPTEMBER 29, 2022

SAS is excited to announce our inaugural Customer Appreciation Awards. We want to give a big “thank you” and a round of applause to all our SAS customers and partners around the globe who help us change the world through analytics. We want to recognize a few of you for [.]. Congrats to our 2022 user recognition award winners was published on SAS Voices by Kevin Scanlon.

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Serviced Apartments

SEPTEMBER 29, 2022

UK: The Stay Company, a serviced apartment operator, will open a £2 million development in Nottingham next month. Whitefriars House, in Friar Lane close to Nottingham’s Old Market Square, will offer 17 apartments ranging from studios to one-and two-bed apartments. . The Stay Company is aiming at the extended stay market for both business and leisure travellers.

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Property Development Marketing 52

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hotel Management Network

SEPTEMBER 29, 2022

Global hospitality network BWH Hotel Group has opened V?b Denver RiNo, its new upscale brand property in Denver, Colorado. Located in Denver's River North Art District (RiNo), the property features a rooftop restaurant, McDevitt Taco Supply on the 8 th floor, while the Heady Coffee Co caters to breakfast burritos and fresh lattes. Other guest amenities include fitness centre, meeting facilities and convenience store.

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Catering Brand Management 52

PhocusWire

SEPTEMBER 29, 2022

Skipper aims to give independent hotel owners the sales platform they need to compete with large chains and online travel agencies.

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Book 61

EATER

SEPTEMBER 29, 2022

Wonho Frank Lee. [link].

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PhocusWire

SEPTEMBER 29, 2022

Built in partnership with Musement, Priceline Experiences will offer more than 80,000 bookable activities in more than 100 countries.

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

EATER

SEPTEMBER 29, 2022

Lille Allen/Eater NY. [link].

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NCC USA

SEPTEMBER 29, 2022

Optimizing You Stadium Technology and Event POS Solutions For The Fall Season. Immediately following the COVID-19 pandemic and quarantine restrictions, event sales took a nosedive. Now, as we reach the end of 2022, stadiums and event centers have finally started to see sales return to normal, or even surpass pre-pandemic levels. Many event-goers are showing more enthusiasm than ever to get back to live events, and leaders in the event industry agree that demand is at an all-time high for concert

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Events POS Systems Pricing Scheduling 52

EATER

SEPTEMBER 29, 2022

The globally beloved seasoning brings all other flavors into sharper relief Despite rice’s presence in the majority of my meals, I wouldn’t say that I often crave it. It’s more that a lot of things feel incomplete without rice; so I eat it. But sometimes, in very particular circumstances, I crave a bowl of plain rice — no need for anything on top, not even an egg, just a few inky brown splashes of Maggi.

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