Revfine

SEPTEMBER 4, 2022

A hotel concierge is a specialist customer service representative, tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-round guest experience. In this article, you can learn more about what a hotel concierge is, what the role entails, and why these guest services reps are so valuable.

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Concierge Guest Services Customer Service Article 72

Lodging Magazine

FEBRUARY 9, 2023

As part of the offering, Kimpton also introduces its Stay Human Concierges to help plan tailored trips based on guests’ preferences. SAN FRANCISCO—Kimpton Hotels & Restaurants announced the rollout of its Stay Human experience packages at select hotels globally.

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Concierge Magazine Information 57

Hospitality Net

SEPTEMBER 7, 2023

The key is to keep moving, says Max Taylor, concierge at Hilton Dallas Lincoln Centre. And for the past 85 years, he’s been doing just that.

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Concierge 88

Technology: Lodging Magazine

SEPTEMBER 9, 2022

NEWTON, Massachusetts—Sonesta International Hotels Corporation (Sonesta) announced enhancements to its meeting and events offerings with the introduction of a digital meeting planning service, Hybrid Concierge, and an expanded partnership with Cvent to offer planners access to book small meetings on demand using the Cvent Instant Book platform.

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Concierge Book Events Magazine 52

eHotelier

NOVEMBER 12, 2023

Essentialist, the sophisticated members-only travel service specializing in bespoke trips around the globe with the highest level of personalization, unveils its latest technology with the launch of a new smartphone app for members.

Concierge 130

Concierge 130

Larry Mogelonsky

SEPTEMBER 27, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

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Concierge Server Training Download 100

Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback. So, what do ALICE customers love so much about Guest Services ?

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Concierge Guest Services 52

eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 130

Hospitality Net

MARCH 7, 2024

Award-winning Harley-Street Integrative Hypnotherapist and Sleep Expert, Malminder Gill, is delighted to announce her exclusive partnership with the Mandarin Oriental Hotel Group, launching to coincide with World Sleep Day, 15th March 2024.

Concierge 100

Concierge 100

Hospitality Net

OCTOBER 29, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

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Concierge 68

PhocusWire

JUNE 2, 2023

 Capital One is enhancing its travel offerings with the acquisition of Velocity Black.

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Concierge 91

eHotelier

OCTOBER 11, 2023

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by the five-star Sanderson London to boost in-room F&B revenue and streamline operations.

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Concierge Marketing 130

Hospitality Net

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 104

Hospitality Net

JULY 27, 2023

Living in a luxury multi-unit building has its perks: some are more difficult to deliver/achieve.

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Concierge 67

Hospitality Net

FEBRUARY 14, 2024

In November, Airbnb acquired a stealth AI firm launched by Siri’s co-founder, called GamePlanner.AI. The deal valued the secretive startup at around $200 million, according to reports.

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Concierge 73

PhocusWire

SEPTEMBER 5, 2023

enables loyalty program members to find flights using their points via its proprietary algorithm.

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Concierge 89

Travel Pulse Destinations

APRIL 11, 2023

The special offer is available through the end of April for travel through 2024.

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Concierge 78

Travel Pulse Destinations

APRIL 11, 2023

The special offer is available through the end of April for travel through 2024.

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Concierge 75

Boutique Hotel News

JUNE 27, 2023

Concierge are also available when needed. The nine units, comprised of two three-bedroom residences and seven two-bedroom residences, have been built using local materials and feature a kitchen and dining area, lounge, bathroom, and log burning stoves.

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Concierge 244

Hotel Owner

MARCH 21, 2024

Les Clefs d’Or Ireland has announced the appointment of Padraig Casey, the head concierge at Killarney Park Hotel, as its new president. He was previously awarded the Les Clefs d’Or’s ‘Best Concierge for Ireland’ award in 2019. Les Clefs d’Or is a global professional association of hotel concierges with over 4,000 members.

Concierge 52

Concierge 52

eHotelier

JULY 12, 2023

Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

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Resort Management Concierge Housekeeping Training 130

eHotelier

FEBRUARY 22, 2023

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

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Concierge 130

Hospitality Net

JANUARY 16, 2024

The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand. Once, hotels stood as beacons of hospitality, where every guest was treated like royalty. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine.

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Concierge Housekeeping 98

Hotel Management Network

MARCH 20, 2024

Jurny has launched AI Multi-Agent system to handle specific tasks such as concierge services and guest communications. The post Jurny unveils AI Multi-Agent system for hospitality industry appeared first on Hotel Management Network.

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Concierge Communication 59

Hospitality Net

JANUARY 12, 2024

Boasting multimillion-dollar transformations to the main lobby, reception area, concierge and retail spaces, a new Black Diamond Bar and the fully renovated award-winning Spur Restaurant & Bar, Teton Mountain Lodge invites locals and vacationers alike to experience this elevated alpine retreat.

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Concierge 93

Revenue Hub

MARCH 12, 2024

Consult this list of experiential ideas to get your campaign planning started: Digital Concierge While a digital concierge – an AI-based assistant that answers guest questions or makes dining reservations – can help a hotel streamline manual processes, it is also useful for experiential branding.

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Marketing Concierge Article Events 87

Hospitality Net

SEPTEMBER 25, 2023

Meet Eleanor, the revolutionary digital concierge platform consolidating essential resort applications and tools and empowering hospitality professionals to unlock operational efficiencies, improve communication, cut costs, and elevate the guest experience.

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Concierge Communication 88

Lodging Magazine

MARCH 5, 2024

In addition, the concierge service includes a daily shuttle and customized pre-arrival groceries delivered […] The post Renaissance Honolulu Hotel & Spa Opens appeared first on LODGING Magazine. Revitalized wellness is a core value for Renaissance Honolulu, offering residents and guests wellness rituals at Uhiwai Spa.

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Concierge Magazine 67

Hospitality Net

OCTOBER 18, 2023

Imagine a hotel without a front desk or a concierge station. Now imagine that hotel’s lobby with comfortable, shared spaces that blend leisure with business. Today these properties exist, and guests love them.

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Concierge 78

Serviced Apartments

MARCH 18, 2024

Elsewhere at Author Apartments, amenities include a coworking space, a fitness centre and yoga studio, games room, cinema room, courtyard garden, private dining lounge, and 24-hour concierge. Global chief operating officer at National Corporate Housing , Tom Meertens, said: “We are thrilled to introduce Author Apartments to our portfolio.

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Concierge 98

Hospitality Net

AUGUST 21, 2023

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by the five-star Sanderson London to boost in-room F&B revenue and streamline operations.

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Concierge Marketing 83

Hotel Owner

MARCH 21, 2024

Padraig Casey, head concierge at Killarney Park Hotel, has assumed the presidency of Les Clefs d’Or Ireland. Les Clefs d’Or, a prestigious association of hotel concierges, acknowledges Casey as a valuable ambassador for Irish hospitality.

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Concierge Events 52

Hotel Owner

OCTOBER 10, 2023

Initiatives include scientifically-backed food and beverage programs to combat travel fatigue, access to the Timeshifter jet lag app, and the creation of Concierge Galleries in hotel lobbies. These galleries will offer local cultural knowledge and more engaging interactions between guests and concierges.

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Concierge Events Marketing 98

PhocusWire

MAY 18, 2023

The ride-hailing company’s third annual Go-GET product event announced a couple of travel-focused updates, including concierge service at partner hotels and boat reservations on a Greek island.

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Concierge Reservations Events 89

Hospitality Net

AUGUST 16, 2023

The Westin Riverfront Resort & Spa Avon, Vail Valley has launched an extensive renovation called "The Next Chapter" that will be completed by Winter 2024 - including a guestroom refresh, the creation of a new Adventure Center with activity concierge and the Vail Valley’s first rooftop bar.

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Concierge 83

Hotel Owner

OCTOBER 10, 2023

InterContinental will develop innovative Concierge Galleries in hotel lobbies, transforming them into epicentres of unrivalled local, cultural knowledge. All guests will also receive access to the Timeshifter, a jet lag app which enables travellers to use the latest circadian science to adjust quickly to new time zones.

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Concierge Information 97

Boutique Hotel News

MAY 12, 2023

Amenities include an all-day cafe, restaurant and bar called Terrace, an indoor and outdoor heated swimming pool, a gym, kids pool, childcare concierge and on-site babysitting, as well as coworking space with call pods. The lower floors are exclusively available for hotel bookings.

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Concierge Book 147