Fraud and Cybersecurity Trends: What the Restaurant Industry Needs to Know

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad checks, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize.

The food service industry has had a tough couple of years, and a large part of what has kept restaurants afloat has been a move to digitalization. Most restaurants will have seen an uptick in orders coming through delivery apps like Doordash and Grubhub, and many will have gone cashless or offered services like click and collect or digital menus and self-service kiosks. This has been invaluable, but any ‘card not present’ (CNP) transaction, in which there isn’t a member of staff taking a payment directly from a customer, opens up restaurants to fraud.

Like so much in the modern world, fraud has trends that ebb and flow as the economy, technology and culture change. As our mission is to help…