Restaurants Will Embrace Accelerating Technology in 2021

The business lessons learned during pandemic are still evolving as restaurant executives look forward to the end of this tumultuous year. As they continue to assess their operations in light of an uncertain future, there are some noteworthy trends to follow.  In reacting to COVID-19 the critical role and importance of technology saw a rapid acceleration. Indeed, what the restaurant industry thought was on the horizon for 2025 will be implemented in 2021.

There are five main areas of increased technology acceleration in the restaurant business:

Greater Focus on Frictionless Consumer ExperienceCustomers will seek restaurant experiences that offer the least human interaction. During the pandemic, restaurants that quickly pivoted to takeout and delivery were able operate more profitably than those who were slow to change. Next year will bring new competitors to restaurants such as fresh food vending and more fresh grocery meal options available for delivery.  It’s not too late to…