MRM Research Roundup: Mid-November 2020 Edition

This edition of MRM Research Roundup features holiday plans and expectations and the move to contactless and digital. State of the IndustryOnline ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. Among the highlights:

Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. When it comes to dine-in, guests are going big with seafood (+17 percent) and steak (+8 percent) topping the list. With guests are dining out less, it makes sense that they are ordering bigger ticket items when they do. 

In the report, Upserve shares national sales trends, and the…